Refund / Return Policy

Refund / Return Policy

At havzeni, we want customers to have clear information about returns, refunds, and order-related concerns.

This policy explains how to contact us for return and refund assistance. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Return Requests

If you would like to request a return, please contact us at:

support@havzeni.com

Please include:

  • Your order number

  • The item concerned

  • The reason for your return request

  • Relevant photographs, if the item is damaged, defective, or incorrect

We will review your request and provide information about return eligibility, instructions, and any applicable return shipping arrangements or costs.

Please do not send products to an unconfirmed return address. Contact us first to obtain the appropriate instructions.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us and provide details of the problem.

We will review the issue and determine the appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances and your legal rights, available remedies may include a replacement, return, refund, or other appropriate resolution.

3. Return Eligibility

Return eligibility depends on the circumstances of the purchase, applicable consumer protection laws, and any applicable terms disclosed before purchase.

Customers may contact us for clarification about return eligibility before placing an order.

Any statutory rights relating to defective, misdescribed, or nonconforming goods remain unaffected.

4. Refund Processing

If a refund is approved, we will provide confirmation and process it using an appropriate refund method, generally the original payment method where available.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

If you have questions about a refund that has not been received, please contact our support team.

5. Order Cancellation

If you need to request an order cancellation, contact us as soon as possible.

Cancellation availability depends on the order's processing status and applicable law.

If cancellation is possible, we will explain the next steps and any applicable refund arrangements.

6. Customer Rights

We respect applicable consumer protection laws.

Nothing in this Refund / Return Policy excludes or restricts rights or remedies that cannot legally be excluded or restricted.

7. Contact Us

For returns, refunds, or cancellation inquiries:

Store: havzeni

Email: support@havzeni.com

Website: https://havzeni.com/